Business Applications Analyst I - Talent Distribution

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Shape the Future of Talent at USAA!

USAA is looking for a Business Applications Analyst I to join our dynamic Talent Distribution and Reporting team within Human Resources. In this pivotal role, you will be instrumental in ensuring the effective and compliant distribution of critical training across the entire Association. You will actively support all phases of training distribution, monitor associated controls, and champion the adoption of new technologies within our Learning Management System (LMS) and other key learning platforms. Your contributions will be vital to driving Association-wide learning excellence.

As a dedicated Business Applications Analyst I on the Talent Distribution team, you may also provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Work independently to create, implement and maintain application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need.

How to Succeed and Skills Needed:

This position demands a candidate with robust analytical and problem-solving capabilities to assess business needs, analyze system requirements, and develop innovative solutions for intricate challenges. Demonstrated experience with key business applications including Workday, OneSource, Eightfold, and Percipio is required. Exceptional collaboration, written, and verbal communication skills are vital for liaising between business users and technical teams. A proactive mindset for identifying process efficiencies and a commitment to a risk-based approach are crucial for contributing to Human Resources and Association-wide goals. A high degree of accuracy and attention to detail is also paramount.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Evaluate business needs and reviews system requirements for accuracy; translate data between business users and technical developers. 
• Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions.
• Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.
• Participate in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Review new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. 
• Perform and may coordinate business and application/IT platform support; analyzes discrepancies and system failures.
• Facilitate and perform resolution activities to minimize business impact and avoid future exposure; inform team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.
• Maintain proficient understanding of business processes, supporting applications/IT platform, and strategic direction.
• Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Proficient knowledge of Microsoft Office tools.
• Successful completion of an analyst assessment may be required.

What sets you apart:

• Technical Skills associated with LMS (Learning Management Systems)
• Experience with Workday, Percipio and Eightfold
• Analytical Thinking and Problem-Solving Skills
• Data Analysis experience
• Adaptability and Flexibility
• Process and detailed oriented
• Strong Communication and Interpersonal Skills
• Experience in Risk Management
• Experience with Change Management
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.