SSVF Case Manager II

SSVF Case Manager II 

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

The Supportive Services for Veterans and Families (SSVF) Program is a multi-agency partnership and requires individuals with a high degree of experience working collaboratively toward a common goal. Sensitivity to and understanding of veteran-specific challenges is highly valued. Veterans and individuals with lived experience are encouraged to apply.

The SSVF program is hiring for a Case Manager II. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate casework services. Additional requirements include a high degree of program knowledge, good judgment skills, and a sense of creativity. 

Hours and Benefits:

Case Manager II is full-time, hourly, non-exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.

Benefits Summary: 

• 6 Medical plans - 100% employee coverage on select plans

• Dental - 100% employee coverage

• Vision - 100% employee coverage

• Life insurance (UNUM) - 100% employee coverage

• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage

• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period

• Employee Assistance Program (EAP) and Travel Assistance

• PTO, 1 paid floating holiday, 9 paid holidays

Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions. This is a hybrid position. 

Starting Wages (Offer Dependent on Experience):

$27.00 $27.81 $28.64 $29.50 $30.39 $31.30

Preferred Experience and Education Requirements:

A minimum of four years of experience performing social service casework.

 OR

A Bachelor’s Degree in social work, social welfare, human services, or one of the social or behavioral sciences plus two years of social service casework experience. 

Special Requirements:

• Possession of a valid California Class C Driver's License may be required for certain positions when driving a personal or company vehicle is considered a necessary function and duty of the job. 

Thorough knowledge of:

• Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors which influence individuals and/or households experiencing homelessness.
• Principles of human behavior and development and psychological defense mechanisms.
• Reactions to stress.
• Community health, welfare, social, and legal support systems, and other resources available to clients.
• Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files.

 Typical Job Duties:

• Perform intake interviews, and assessments, and assist participants in developing individual case plans.
• Facilitate participants’ pathway to permanent housing in coordination with other programs, agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in the overall administration of the program.
• Perform other duties as assigned.
• Perform the most complex and specialized casework services with considerable independence.
• Manage crisis situations.
• Manage hostile, aggressive persons.
• Provide leadership and consultation to other case managers in casework concepts and methodology.
• Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
• Establish and maintain effective working relationships with others, including clients, family members, and others who may be under distress or duress.
• Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.
• Facilitate maximum client participation in service plans.
• Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations;
• Prioritize and respond to demands of caseload in a prompt and efficient manner.
• Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.
• Maintain current and accurate records.
• Learn complex regulations, policies, and procedures and apply them appropriately in management of assigned caseloads.
• Work effectively under pressure and deadlines.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.