Quality and Safety Engineer

Job Title: Quality & Safety Engineer

Position Summary

The Quality & Safety Engineer is responsible for ensuring product quality, reliability, and workplace safety across Wesley International’s manufacturing and field operations. This role combines quality engineering, regulatory compliance, and hands-on field support to drive continuous improvement and a zero-defect, zero-incident culture.

In addition to internal quality systems, this role serves as a critical link between customers, warranty teams, and service providers in diagnosing field issues, supporting corrective actions, and ensuring timely and effective resolution of product performance concerns.

Key Responsibilities

Data Analytics & Statistical Process Control (SPC)

• Analyze ERP and test data to identify trends, variation, and early-stage process drift
• Monitor and improve process capability using statistical tools, including Process Capability Index (Cpk)
• Provide data-driven insights to prevent defects and improve overall product reliability

Strategic Focus: Predictive Quality

Testing Protocol Design & Validation

• Design and standardize electrical and mechanical testing protocols for production teams
• Ensure all validation processes are accurate, repeatable, and aligned with engineering requirements
• Drive improvements that increase First Pass Yield and reduce rework

Strategic Focus: Validation Accuracy

Metrology, Calibration & Equipment Integrity

• Manage calibration systems for all measurement and testing equipment
• Ensure tools meet precision standards and calibration schedules are maintained
• Prevent quality escapes through equipment accuracy and traceability

Strategic Focus: Equipment Integrity

Supplier Quality Engineering & Supply Chain Risk

• Establish and enforce technical quality standards for incoming materials
• Conduct supplier audits and drive corrective actions with vendors
• Monitor supplier performance and reduce incoming defect rates

Strategic Focus: Supply Chain Trust

Root Cause Analysis & CAPA Leadership

• Lead deep-dive investigations into product failures, warranty claims, and internal nonconformances
• Utilize structured methodologies (8D, 5 Whys, Fishbone) to determine root cause
• Implement and track CAPA to ensure long-term resolution and effectiveness
• Collaborate with inventory and operations teams on CAPA tickets tied to warranty issues

Strategic Focus: Zero-Defect Culture

Warranty Support, Field Diagnostics & Customer Interface

• Partner with the warranty team to gather detailed customer feedback and failure data
• Diagnose field issues using product specifications, schematics, and parts documentation
• Identify root causes and provide accurate replacement part numbers to support timely repairs
• Perform troubleshooting and diagnostic evaluations on returned units to determine repair requirements
• Program and configure chargers and controllers for replacement units sent to customers
• Coordinate with service providers performing warranty repairs to ensure technical accuracy and consistency
• Communicate with internal stakeholders, including inventory management, regarding parts usage and CAPA implications
• Conduct occasional on-site visits to local customers to perform diagnostics, repairs, and technical support

Strategic Focus: Customer Reliability & Field Quality

Quality Systems & Internal Auditing

• Conduct internal audits to ensure compliance with ISO 9001 standards
• Identify process gaps and implement corrective actions
• Maintain audit readiness and support external audits

Strategic Focus: Audit Resilience

Safety & EHS Responsibilities

Workplace Safety Compliance

• Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations and company safety policies
• Conduct safety audits, risk assessments, and hazard analysis
• Support development and enforcement of safety procedures

Strategic Focus: Injury Prevention

Product Safety & Regulatory Compliance

• Ensure all EV products meet applicable safety standards, including American National Standards Institute and Underwriters Laboratories
• Collaborate with engineering to integrate safety into product design and validation
• Maintain compliance documentation and audit readiness

Strategic Focus: Legal & Product Safety Assurance

Incident Investigation & Safety Culture

• Lead investigations into workplace incidents and near-misses
• Implement corrective actions to mitigate risks and prevent recurrence
• Promote a proactive safety culture through training and engagement

Strategic Focus: Proactive Risk Management

Cross-Functional Collaboration

• Work closely with Engineering, Manufacturing, Supply Chain, Warranty, and Service teams
• Support new product introduction (NPI) with quality and safety validation
• Drive continuous improvement initiatives across both factory and field operations

Qualifications

• Bachelor’s degree in engineering, Quality, Safety, or related field
• 3–7+ years of experience in quality engineering, manufacturing, or EHS
• Strong knowledge of SPC, CAPA, root cause analysis, and ISO 9001
• Experience with electrical/mechanical systems diagnostics (preferred for EIVs)
• Familiarity with OSHA and product safety standards
• Strong analytical, troubleshooting, and communication skills

Success Profile

The ideal candidate is a hands-on, solutions-oriented engineer who thrives both on the production floor and in the field. They combine technical expertise with strong communication skills to resolve customer issues, improve product quality, and ensure a safe, compliant work environment.