Barback, Kassi Beach House

YOUR MISSION (The Job Description)

The Barback at Kassie Beach House will support the beverage operation of the outlet through timely bussing and resetting of the bar, running food and beverage items while engaging in polite, responsive, and timely interaction with guests and teammates including basic menu descriptions. Additionally, assesses bar customers' needs and preferences and makes recommendations.

• Support bartenders as directed with pre-shift prep, post-shift close, and in-shift maintenance.
• Maintain a clean, hygienic and organized work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Stock the bar as necessary in accordance with company guidelines regarding liquor requisition
• Explain basic details of food dishes and beverages at time of delivery to guests
• Prepare basic non-alcoholic beverages such as water, coffee, tea, etc.
• Be an expert in the organization of the bar and where things are in the building as a whole
• Preparation will be key. Prep the bar daily, maintain it during the shift and clean it nightly in preparation for the next shift
• Adhere to company standards regarding food and beverage knowledge
• Orchestrate an extraordinary guest experience through positive guest interaction
• Be able to guide guests through aspects of our hotel and our city
• Ensure that guests are of legal drinking age by asking for an appropriate ID card
• Utilize the communication channels set in place and be up to date on all aspects of service, safety, and operation protocols and procedures.
• Work leadership to identify and limit waste, and to promote efficient productivity
• Exercise professionalism and respect when communicating. Know each other's names
• Maintain your work schedule, daily time-punches, and sign-ins to ensure accuracy of timecards
• Adhere to all house policies and standards
• Promote a professional and respectful work atmosphere between all staff members.
• Perform proper changeover, opening, and closing duties
• Maintain accountability to kitchen standards, set prep recipes, and performance procedures
• Follow all prep recipes and procedures and successfully perform these duties as assigned and/or reassigned by leadership
• Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
• Perform to high standards of excellence, execution, and cleanliness
• Always keep your active SNHD Food Handler's card with you while on property
• Communicate clearly in verbal and written English
• Work environment is noisy, must constantly receive and communicate information
• Ability to bend, stoop, balance, and reach-ins necessary
• Job requires lifting/carrying max weight of 50lbs across 8-hour shift
• Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
• Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
• Contribute to successful SNHD health inspections
• Other duties as assigned

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

• Current, legal, and unrestricted ability to work in the United States
• Must be 21 years of age
• High school or equivalent education required.
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Knowledge of and ability to mix a wide variety of drinks
• Preferred: 1-2 years' experience in a full-service restaurant or lounge
• Ability to work a flexible schedule

• Lift and carry 50 lbs, carry and balance plates, carry kegs, wine and beer cases as necessary
• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided.

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated