Head of Transformation, Investment Services - Senior Vice President

Who We Are Looking For

Investment Services is undertaking a multi-year transformation to simplify its operating model, modernize platforms and processes, accelerate adoption of technology and AI, strengthen resiliency and controls, and enhance client outcomes.

The Head of Transformation serves as the senior transformation leader for Investment Services and the primary link between the business and State Street's enterprise transformation agenda. Reporting jointly to the President of Investment Services and the Global Head of Transformation, this role will ensure transformation initiatives are aligned to enterprise priorities, executed with discipline, and deliver measurable value for clients, employees, shareholders, and regulators.

The successful candidate will partner closely with leaders across business, technology, operations, finance, risk, and corporate functions to define and execute an integrated transformation agenda. They will champion modern, product-centric ways of working, drive organizational alignment, and ensure transformation priorities, progress, and outcomes are communicated clearly and consistently across stakeholders. The successful candidate will also serve as a visible transformation ambassador, ensuring that the transformation vision, priorities, progress, and outcomes are communicated through clear, consistent, and compelling messages that engage stakeholders across all levels of the organization.

Why This Role Is Important

State Street is a leading provider of investment servicing, investment management, and markets solutions to institutional investors worldwide. Investment Services supports clients across the front, middle, and back office, enabled by platforms such as State Street Alpha®.

As Investment Services advances its transformation agenda, this role will help shape the future operating model of the business by driving modernization, simplification, operational excellence, and enterprise alignment while ensuring sustainable value creation for clients and shareholders.

Key Responsibilities:

Define and Drive the Transformation Strategy

• Partner with the President of Investment Services and leadership team to define and maintain a multi-year transformation roadmap aligned with business strategy, client priorities, financial objectives, and enterprise standards.
• Translate strategic priorities into a sequenced portfolio with clear ownership, milestones, dependencies, and measurable outcomes.
• Drive alignment across Technology, Data, Operations, Product, Risk, and Finance to ensure coordinated execution.
• Advise senior leaders on transformation strategy, operating model evolution, and organizational effectiveness.

Lead the Integrated Transformation Portfolio

• Own the Investment Services transformation portfolio, ensuring initiatives are appropriately prioritized, governed, coordinated, and delivered.
• Lead critical cross-functional transformation programs in alignment with enterprise transformation standards and governance requirements.
• Establish transparent governance, reporting, dependency management, risk escalation, and benefits realization processes.
• Partner with Internal Communications to ensure consistent communication of transformation priorities, milestones, risks, and outcomes.

Connect Investment Services with the Enterprise Transformation Agenda

• Serve as the primary liaison between Investment Services and the Enterprise Transformation Office.
• Ensure alignment between divisional and enterprise priorities, standards, capabilities, and investments.
• Identify and manage cross-enterprise dependencies, resource constraints, and investment trade-offs.
• Promote reuse of enterprise capabilities and challenge duplication or fragmented solutions.

Transform the Operating Model and Modernize Delivery

• Accelerate modernization of platforms, processes, data, and service delivery through technology, automation, AI, and digital capabilities.
• Drive adoption of enterprise product, value-stream, and Agile delivery models across Investment Services.
• Ensure implementation of emerging technology solutions complies with enterprise architecture, risk, cyber, data, and responsible AI standards.
• Partner with business, operations, technology, and finance leaders to improve scalability, productivity, and client outcomes.

Drive Adoption, Accountability and Sustainable Change

• Lead adoption of new capabilities, technologies, operating models, and ways of working across Investment Services.
• Partner with leaders to establish accountability, performance measures, and operating routines that sustain transformation outcomes.
• Drive organizational engagement and change readiness through effective communication and stakeholder alignment.
• Build long-term organizational capability for continuous improvement and transformation.

Strengthen Risk Excellence and Client Trust

• Simplify client and operational journeys to reduce complexity, manual intervention, duplication, and structural cost while improving service quality.
• Ensure transformation initiatives enhance resiliency, control effectiveness, regulatory readiness, operational stability, and data quality.
• Partner with Risk, Compliance, Legal, Audit, and Regulatory Affairs to embed appropriate governance and controls.
• Maintain a strong client focus throughout periods of change.

Experience, Skills & Leadership Capabilities

The successful candidate will bring substantial experience leading large-scale transformation within complex, highly regulated financial services organizations, investment servicing businesses, or leading consulting firms.

They will possess deep expertise in operating model transformation, technology modernization, data and AI, operational excellence, Agile delivery, and enterprise change management.

The individual will have a proven track record of developing transformation strategies, leading complex portfolios, influencing senior stakeholders, and delivering measurable business outcomes across client experience, productivity, financial performance, resiliency, and risk management.

Success in this role requires strong executive presence, commercial and financial acumen, exceptional communication skills, and the ability to operate effectively in highly matrixed environments. The successful candidate will combine strategic thinking with disciplined execution, influence without authority, foster collaboration across organizational boundaries, and translate complex transformation priorities into clear and compelling messages for leaders, employees, clients, regulators, and governance bodies.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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